Politique de remboursement

Returns

Our return window is 14 days from the date of purchase. If more than 14 days have passed since your purchase, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.

Partial refunds

Partial refunds may be granted in the following cases:

Items not in their original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 14 days after delivery

Refund processing

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item, and to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. Processing times vary between banks.

If you have done all of this and still have not received your refund, please contact us at contact@tanowatomiyama.com

Sale items

Only regular-priced items may be refunded. Sale and promotional items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@tanowatomiyama.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive store credit in the form of a voucher once the returned item is received.

Shipping returns

To return your product, mail it to:

Tanowa Tomiyama
62 Rue Du Roi De Sicile
75004 Paris
France

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Delivery times for exchanged products may vary depending on your location.

For items valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.